Recently, Mr. Zhang (a pseudonym) from Inner Mongolia reported to the “China Business†reporter that the Dongfeng Nissan Kingo he purchased had a vehicle on December 26, 2017, and on March 23, 2018, he discovered a vehicle with a suspected oil emulsification phenomenon. The reporter's investigation found that several car owners complained of oil emulsification by Dongfeng Nissan's customers through vehicles such as car quality nets, and the group that discussed the emulsification of the passenger fuel oil could also be found on the social network. In a group of about 40 people, the owners stated that in the winter of 2017, there were about 30 car owners who had oil emulsification in the group, and they had heard from some car owners that the car was opened. This situation has occurred in ten kilometers. In addition, there were also many media reports before and after “15†in 2018, but Dongfeng Nissan’s sales fell by 30%. Then from March 16 to April 10, 18 cases of complaints about emulsified engine oil were still added on the car's quality network. Xu Haidong, assistant secretary-general of the China Association of Automobile Manufacturers, said that oil or gasoline mixed with engine oil can cause oil emulsification. Under normal circumstances, the replacement of oil can solve the problem. If there is a problem in the batch, the manufacturer will actively detect and resolve it in normal situations. For the problems reported by users, the reporter also called Dongfeng Nissan to understand the relevant situation. Dongfeng Nissan said that the phenomenon of white foam appeared in the position of the oil filler cap and the oil gauge of the Jinke model, and it was not caused by deterioration of the engine oil and was not a problem of “oil emulsificationâ€. Dongfeng Nissan also said that at present, only a very small number of owners have reported this white foam phenomenon in the Jinke model. Car owners complained of oil emulsification "I heard that some netizens reported that the passenger fuel was emulsified. I immediately checked my car." Mr. Zhang revealed to reporters that he had checked on March 23 and that he had discovered a suspected oil emulsification for the first time. The phenomenon. The next day, Mr. Zhang went to the 4S shop in Tongliao, Inner Mongolia, for maintenance and reflected the problem to the 4S shop. It is understood that the response of the 4S shop is that no owners have reflected such problems, and it is suspected that the weather is cold. "At the time, it was the first insurance. The 4S shop helped me to change the oil for free. Let me have a look at it first," said Mr. Zhang. However, on March 30th, Mr. Zhang found the same problem again. On the same day, he sent a call to the Dongfeng Nissan 4S store. The other party recorded the situation of Mr. Zhang and promised to contact him within 3 working days. As scheduled, Mr. Zhang received a phone call from the Tongliao 4S store and asked him to check the vehicle to a maintenance point. On April 6th, Mr. Zhang made a report to the local 4S store on the matter because he had come to Fuxin, Liaoning. The 4S shop technician told Mr. Zhang that the engine oil cover was emulsified with oil, but it was not found in the oil. In addition, technicians also revealed that the main bus owners and the 2018 models of the Sylphy and Classic owners all have the problem of oil emulsification in the engine. Both cars use the same new type of engine. "It is a normal phenomenon for manufacturers to give 4S shops. The new 4S shop has done a related inspection for my car and said that it will be reported to the manufacturers and let me wait for the news, but there has been no news so far." Coincidentally, Mr. Su from Hebei (a pseudonym) said that the new customer he purchased also discovered the problem of oil emulsification. "I bought a car on December 16, 2017. It is less than 1,900 kilometers. There has been oil emulsification." Mr. Su revealed that he had seen other people send oil emulsification photos earlier in the Cheyou group. Therefore, he unscrews the oil cover on his own and checks that the vehicle's oil cover has a yellow-white emulsion. Mr. Su then called the 4S shop. The other party's feedback was oil emulsification, but he said that it did not affect the use. Mr. Su had used the two guarantees in advance to help him change the oil. "The two insurances need to drive for half a year or 5,000 kilometers. I don't want to maintain it in advance, so I have no past. I can't replace the oil because of emulsification. And I don't think this has anything to do with the quality of the oil. It should be the manufacturer's design flaw." Mr. Su At the end of March, the emulsified residuum on the oil cap was wiped off, but during inspections during the Ching Ming period, this was still observed on the oil cap. In addition, the reporter learned that Mr. Li (a pseudonym) from Inner Mongolia and Mr. Lu (a pseudonym) from Shandong have all discovered oil emulsification. Since the feedback received was basically from the owners of the north, the reporter called the Dongfeng Nissan 4S shop in Guangzhou. The clerk said that he had not heard of the emulsification of the engine oil. The customer service personnel at the maintenance point only mentioned that the organic oil is covered by the oil. This is the normal condition. The yellow oil is the engine oil. The oil cover will have a little penetration. All parties have different rhetoric In response to the question of “oil emulsificationâ€, the reporter consulted relevant automotive industry experts. Jia Xinguang, executive director of the China Automobile Dealers Association, said that oil should be crystal clear and there should be no impurities. There may be many causes of oil emulsification problems. Problems with the oil itself, mixing of oil and water in the process of use, and the presence of foreign materials may be possible. Special identification is required to reach a conclusion and cannot be judged by the naked eye. Some netizens believe that the low temperature is the main reason why engine oil is emulsified at the engine oil cover of Jinke. In this regard, Xu Haidong believes that in general, emulsification will not occur because of the cold weather. At most, the engine oil becomes thick. "All vehicles that are listed in China will be tested for long-term use in extremely cold and hot places. Generally speaking, these problems will be solved during the testing and testing process. Vehicles will be mass-produced, and there will be basically no cold weather. Causes problems with the vehicle." Xu Haidong said that the extent of the impact on the vehicle is mainly related to the degree of emulsification, and it will not have much impact within a certain range. If the emulsification is very serious, the engine oil has deteriorated and will certainly cause hidden troubles. Zhou Lei, a veteran automotive industry commentator, once stated in the "Car Industry Talks" that if the engine's tightness is not good enough and the cooling water penetrates into the engine, then the emulsification must be serious. At the same time, the engine must be repaired. This emulsification reduces oil lubrication performance and exacerbates friction. What's more serious is that after standing for a long time, the engine oil and moisture layer that is standing still, and the engine is highly likely to spatter and lubricate after starting, is water, which will cause the engine to burn. watt. Chuan Ping, a senior technician of the Jiangsu Provincial Consumer Protection Committee and a vehicle inspection and maintenance engineer, previously stated that the damage to the engine caused by oil emulsification is greater than the damage to the engine caused by gasoline mixed with engine oil. If it is slight, it will have little effect on the engine, but if it is serious, it will Affects the life of the engine. However, Dongfeng Nissan explained to reporters that the position of the engine oil filler cap and the oil gauge appear on the Jinke model is a white foam phenomenon and is not a problem of “oil emulsificationâ€. According to its interpretation, the probability and degree of occurrence of this phenomenon are related to the vehicle use environment (temperature, humidity, etc.) and customer usage habits (travel distance, driving habits, etc.). “Oil foam phenomenon occurs because the water vapor in the air condenses in the engine and gradually accumulates in the position of the oil filler cap and the oil gauge, and white foam phenomenon occurs. Any engine that meets certain conditions may occur white. Foam phenomenon. When the vehicle water temperature rises to the heat engine state, the phenomenon will disappear as the water vapor evaporates.†Dongfeng Nissan responded. In addition to the vehicle problem itself, in this matter, the owner is most concerned about the attitude of Dongfeng Nissan. Mr. Su said that he had made complaints in the car quality network, but the manufacturer's reply was the same, and as of now, he has not received any callbacks from manufacturers and 4S shops. Mr. Zhang also revealed that his car was bought in Shenyang, Liaoning Province. The license plate and frequent car locations were all in Tongliao, Inner Mongolia. The staff of the 4S shop in Fuxin, Liaoning Province, said that it was not appropriate to reflect the problem to them and they may not receive a reply. Mr. Zhang is not satisfied with the processing methods of manufacturers and 4S shops. “Firstly, from the perspective of online and 4S shops, this issue of Xunko is not an example. The manufacturer has no clear solution so far. He also said that it is a normal phenomenon and lacks the sense of responsibility that large companies should have. , 4S store performance is irresponsible, from the perspective of Tongliao 4S shop and Fuxin 4S shop, because consumers are not buying from the shop, the attitude and manner of handling problems is chilling.†Mr. Zhang said. Chen Liang, a partner of Guangdong Legal System Shengbang Law Firm, pointed out in an interview that during the warranty period, consumers can go to any 4S shop or maintenance point designated by a car manufacturer for maintenance. This is a free choice for consumers. . "As long as the 4S shop is authorized by the factory and other local consumers can be maintained here, then the 4S shop must also treat all consumers in different places." Sales of Jinke once declined by 30% According to media reports, since its listing in July 2017, Jinke's sales have increased at a constant rate, and exceeded 10,000 vehicles in October and November. However, from December onwards, sales of the off-highway customer dropped to 7,450 units. In January 2018, there was a 36.5% decline in the chain, with a score of 4,728 cars. According to data recently released by Nissan Motor Co., sales of Jingke Motors in March were 5,704. With regard to the changes in sales of JingKe, Dongfeng Nissan’s response is a seasonal index factor and it is a normal phenomenon. In addition to the recent complaints from car owners, Dongfeng Nissan has previously been reported to have more complaints. On March 12, the Consumers Association of China released an analysis of complaints from the National Association of Consumers Association for handling auto products in 2017. Judging from the brands involved in the complaints, Dongfeng Nissan was 601 complaints and ranked fifth, mainly focusing on suspected fraud, engine and engine oil issues. From the sales point of view, the complaint did not cause too much impact on Dongfeng Nissan. On April 2nd, Dongfeng Nissan released the latest production and sales data. In March, it achieved a terminal retail sales of 86,354 units (including imported vehicles), which was a 48.6% increase from the previous period; from January to March, it accumulated 242767 units of terminal retail sales, a year-on-year increase of 5.0%. In terms of the overall product layout of Dongfeng Nissan, the March Comfort camp sold 40.537 million units. Among them, Sylphy as a star model, March bicycle sales reached 30,535 units, an increase of 2.7%. SUV camps sold 36,943 units in March, a year-on-year increase of 21.9%. For the 2018 target, Dongfeng Nissan said it will challenge annual sales of 1.17 million vehicles. China very best fuel tanker truck manufacturer, with highest industry standards, we promise that even if the oil tank has a serious collision, it will not leak the oil. 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