Fastener companies repeatedly trapped in the quality of the door, when encountered a huge claim?

Coincidentally, the Golden Spider reporter learned from a certain automotive fastener company in Shandong that the company suffered huge losses due to problems with the quality of its bolts and suffered heavy losses.

In addition to automotive fasteners, increasingly stringent wind-powered fasteners have also experienced quality problems. According to informed sources in the industry, the three major wind power fastener manufacturers in China have also been claimed by customers because of the quality of wind power bolts, and the claim amounts to more than 5 million, more than 2 million, and more than 1 million.

In addition, some companies have been claimed by customers because of product rust. A fastener company once complained on the Golden Spider advisory system. Last year, the company exported a batch of Dacromet bolts to foreign countries in February. In February of this year, the customer was only unpacked and found that the bolts had rusted. Testimony was given on the spot and the company was required to pay compensation. However, the company could not go to the field and verify it. It was annoying.

Another manufacturer who exported hot-dip galvanized bolts reported to the Golden Spider: They had a foreign trade order for more than 4,000 US dollars. When the customer received the goods, they found that the product rusted. The Lions even opened their doors and demanded that the manufacturer pay 3,000 US dollars.

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According to the Golden Spider reporter, similar cases occurred in the fastener industry in recent years. In the face of claims, most companies can only dutifully eat berberine, there are hardships, and hard-earned money is lost. In fact, it is not difficult to find that these incidents have two common points: First, the claim amount accounts for a large proportion of the contract amount, commonly known as "the list is small, the claim is big"; Second, the fastener company due to the lack of excellent technical knowledge leads to Negotiations have always been in a passive position and there are no complaints.

In this regard, the general manager of Golden Spider media Chang Sian said that although China is a big fastener country, but it is not a strong country of fasteners. At present, many companies are still at the low end of the global production value chain. There are problems such as the relatively small scale, lack of professionals, brands, and core technologies, coupled with the lack of attention to technical conditions, leading to repeated quality traps. , Claims occur from time to time.

The Japanese business god Koji Matsushita once said - "For product quality, it is not 100 points or 0 points." A simple sentence is deeply imbued with truth. Any product that has a slightest quality problem means that Failed because there is no 1% chance in the market.

In response, Chang Si'an felt deeply touched. She pointed out: "A lot of Chinese fastener companies have paid a heavy price for quality problems. Taking a lesson from the past, the teacher of the incident, these incidents all call us a wake-up call. While vigorously developing overseas markets, we must not neglect the quality of our products. We must not wait until the quality of the screws you make is too high. We have to wait until the painful costs of customer claims and even the loss of human lives. Professional knowledge."

So how can fastener companies improve product quality faster? Chang Sian gave the answer. She said: "Under the current situation that China's fastener companies are generally lacking in quality awareness, training is undoubtedly the basic means to improve product quality, promote technological innovation, and enhance the company's core competitiveness. Enterprises should It operates as a long-term development and closely watched project."



Director Chen of Jiashan Zhongsheng stated that he has always been engaged in quality control work. Through the face-to-face interaction with the experts through the Golden Spider Penetration Research Institute, he learned a lot of knowledge and helped the future work.

The director of the Valley Factory of Xinghua City Feike Stainless Steel Standard Factory said: “At the Golden Spider Training Conference, many questions raised by the teacher have not been encountered before. This can be considered as a wake-up call in advance to help avoid I will encounter similar situations in the future and I also know how to solve such problems and reduce a lot of unnecessary losses. I think that through such professional training, we can raise professional standards and make customers trust us and our products."

According to Chang Siang, more and more fastener companies are now learning to take precautions. Among them are those companies that have suffered claims and chose to participate in the Golden Spider Penetration Research Institute to learn how to charge them, in order to improve the staff's skills and skills. The quality of products and the prevention of claims incidents were once again staged in order to capture the commanding heights of the industry and enhance the company’s core competitiveness.

It is reported that as the earliest and largest fastener training center in China, the Golden Spider Fastener Industry Training Seminar was established on December 8, 2006 in Hangzhou, Zhejiang Province. Currently, 55 efficient training seminars have been successfully held, and more than 500 companies More than 2,000 students in the firm's firmware were fully loaded.

Zhang Deli, consultant expert of Golden Spider Fasteners Network, told the Golden Spider: “As far as I observe, the quality of the students who are participating in the Golden Spider Penetration Research Institute is constantly improving, learning attitude is becoming more and more active, and what is more outstanding is that the questions raised by the students are more than ever. In-depth and practical, in general, SMEs have begun to pay attention to the problems of manufacturing processes such as cold forming processes, heat treatment, and surface treatment, while large-scale enterprises are concerned about deeper levels, such as the selection of assembly methods, and how to correctly Installation, why there are fastener failures, how to solve problems, etc."